Krys Zyak

Hawaiian Airlines / Alaska–Hawaiian · Training Manager, Reservations Management

September 2022 – May 2026 · Honolulu and global operations

Led learning and workforce readiness for a 600+ agent network. Supported the April 2023 Sabre-to-Amadeus migration and the April 22, 2026 Amadeus-to-Sabre cutover, alongside onboarding, vendor trainer alignment, quality calibration, performance coaching, SOP and knowledge governance, emergency-response learning, and enterprise change. Targeted training contributed to a 9-point CSAT increase and a 30% reduction in errors.

Selected initiative — Two reservations system migrations: Developed and aligned learning content and operational readiness for changing passenger service systems across internal teams and international contact-center partners.

UNboxed Social LLC · Founder & Multimedia Producer

Since 2022 · Honolulu, Hawaiʻi

Lead client discovery, strategy, and delivery for e-learning, LMS content, websites, video, graphics, marketing, and customer communications.

HMSA · Trainer/Coordinator II, Customer Relations

August 2019 – January 2022 · Honolulu and Keaʻau, Hawaiʻi

Designed and facilitated new-hire, continuing, and promotional training in healthcare benefits, systems, policies, and service. Coached employees during the transition from training to live calls. Reported outcomes during tenure included 86 employee promotions and 92% retention.

Chaminade University of Honolulu · Director, Learning Management & Assessment Systems

January 2015 – August 2019 · Honolulu, Hawaiʻi

Led the transition to Canvas, platform governance, faculty development, assessment, and international training. The modernization was associated with estimated savings of approximately $250,000 in its first year and approximately $500,000 cumulatively. As Canvas LMS administrator, I proposed and developed a FERPA-aligned nursing student clinical-compliance workflow in collaboration with Dr. Julie Kientz Elting. The solution was described in a 2018 peer-reviewed publication authored by Dr. Elting.

Kamehameha Schools · Senior Instructional Designer & Project Manager

January 2012 – January 2013 · Honolulu, Hawaiʻi

Led needs assessments and designed blended curricula, e-learning, and performance support. Managed stakeholder and executive reviews for culturally grounded learning projects.

Apple · Visual Merchandiser & Business Sales Associate

2010–2011 · Honolulu, Hawaiʻi

Generated approximately $250,000 in business sales in one quarter and contributed to a No. 1 national store ranking. Trained colleagues in visual merchandising and customer experience.

Travelers Insurance · Senior Online Training Consultant

July 2008 – December 2009 · Hartford, Connecticut

Consulted on online learning strategy, trained colleagues in web and digital production, and developed interactive and 3D learning content.

Quinnipiac University · Supervisor, Media Services Operations

2004–2008 · Hamden, Connecticut

Supervised a 130-member student workforce and built technical training and onboarding for campus media and classroom technology support.

Alaska–Hawaiian Pride Crew · Vice Chair

Led Haʻaheo at Hawaiian Airlines and helped integrate the employee group into Pride Crew. Worked with sponsors, volunteers, and employee leaders on belonging, engagement, and communications.

Residential association · Board President

Chair board discussions and guide multimillion-dollar operating and reserve planning, vendor selection, negotiations, and capital improvements.