Krys Zyak

April 2023 — Sabre to Amadeus. Hawaiian moved its reservations operation to Amadeus, and agents learned to handle guest reservations in a new system. I supported training readiness, practice, job aids, and knowledge materials for frontline teams.

April 22, 2026 — Amadeus to Sabre. During the Alaska–Hawaiian integration, I supported operational readiness for a shared Sabre passenger service system, including changes to servicing procedures and learning across international delivery partners.

Both migrations required cross-functional work with Operations, Quality Assurance, technology teams, and vendor trainers to translate complex system changes into usable frontline learning.

While serving as Chaminade University’s Canvas LMS administrator, I collaborated with Dr. Julie Kientz Elting when she brought me a challenge: how to manage nursing students’ immunization, screening, and required training records for clinical placements within institutional privacy requirements.

I proposed the Canvas-based technical approach and developed a FERPA-aligned workflow for tracking student clinical compliance through the institution’s learning management system. The collaboration informed a method described in a peer-reviewed nursing education publication.

Published research. Dr. Julie Kientz Elting authored “Monitoring Student Immunization, Screening, and Training Records for Clinical Compliance: An Innovative Use of the Institutional Learning Management System,” published in Nursing Education Perspectives, 39(4), 262–263 (2018). I contributed the Canvas technical solution; Dr. Elting is the sole listed author.

I created frontline learning and communications for the October 1, 2025 HawaiianMiles transition, including guidance for the September 26–30 transition window.

Briefs and FAQs covered status carryover, upgrades, baggage benefits, points earning, and related service questions. I translated program changes into guest-facing language and paired rollout communications with job aids and reinforcement.

This work was part of a broader stream of frontline updates covering policies, terminal changes, REAL ID, animal travel, outages, and onboard connectivity.

For an August 2025 emergency response exercise, I developed 20 scenario scripts and helped coordinate a live simulation over Microsoft Teams. The exercise gave agents practice responding to simulated guest and family calls while coordinating with internal teams.

I turned observations from the exercise into an approximately 75-minute after-action e-learning experience. The follow-up connected what agents encountered in the simulation to decisions they could practice and discuss.

I built and facilitated new-hire, continuing education, and promotional training on benefits, policies, systems, and service procedures. In Honolulu and Keaʻau, I used demonstrations, practice scenarios, assessments, and on-the-job coaching to help employees apply what they learned.

I partnered with operational teams to diagnose performance gaps and revise materials based on learner observations and feedback. Training outcomes reported during my tenure included 86 employee promotions and 92% retention.

I led Haʻaheo at Hawaiian Airlines and served as Vice Chair of the combined Pride Crew Business Resource Group. I worked with executive sponsors, employee leaders, and volunteers to bring Haʻaheo into Pride Crew, preserve its story, and keep employee voices visible during integration.

My work included researching and drafting Haʻaheo’s history for employee communications, supporting Pride events in Boise, Las Vegas, and Honolulu, and participating in employee group and leadership events in Anchorage and Seattle. I also led contact-center engagement through HEART/CARE.

I founded UNboxed Social LLC to help organizations in Hawaiʻi and the continental U.S. with digital strategy, branding, web and graphic design, video, social campaigns, customer engagement, and custom learning.

I handle client discovery and requirements, script and storyboard production, create and edit multimedia, and manage review, revisions, and delivery. My learning work includes interactive e-learning and content designed to run in a learning management system.

I conducted learning assessments, interviewed stakeholders, and worked with subject-matter experts to turn findings into training plans, blended curricula, interactive e-learning, and performance support.

I managed project schedules and executive reviews from discovery through delivery, aligning accessibility, cultural context, and organizational purpose. I also earned internal project management certification.

I started in visual merchandising and moved into business sales, where I used live demonstrations and consultations to help local customers choose technology for their organizations. I developed repeat client relationships and trained colleagues on brand standards and service expectations.

My quarterly business sales contributed to the Honolulu store achieving a No. 1 national ranking.

I advised leaders on online learning strategy, introduced instructional design practices, and delivered technical training on web development and digital learning tools. My production work included interactive multimedia and 3D learning experiences.

I led student staff supporting classroom and media technology across campus. I built structured onboarding and technical training, mentored staff, and collaborated with university leaders on technology support and service improvements.

As elected board president, I chair meetings, guide multimillion-dollar operating and reserve planning, oversee vendor selection and contract negotiations, and help direct capital improvements.

The role brings together public communication, community relations, compliance, and financial oversight. I translate technical issues for residents and work with vendors, advisers, and stakeholders to guide decisions.